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Refunds & Returns

 

Here at Scrunchie Queens, we are passionate about the quality of our products. If you believe your items are faulty, please email us at scrunchiequeens@gmail.com as soon as possible (within 30 days). We are more than happy to work things out with you, however we can not refund due to change of mind due to hygiene standards. 

In the unfortunate event you receive your items damaged or faulty, you are entitled to a replacement or a full refund, in accordance with the Australian ACCC regulations. You can find the Australian regulations “Repair, Replace or Refund" here: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#repair-replacement-or-refund

Due to the nature of our business being handmade to order, we can not cancel orders once made. All orders are final at time of checkout. If we have not dispatched your order, we can add to it if you have forgotten something. 

Please contact us by email at scrunchiequeens@gmail.com should you have the unfortunate event of damaged or faulty items, and please include photos. 

King regards,

Scrunchie Queens