Refunds & Returns
Here at Scrunchie Queens, we are passionate about the quality of our products. If you believe your items are faulty, please email us at firstname.lastname@example.org as soon as possible. We are more than happy to work things out with you, however we can not refund due to change of mind due to hygiene standards.
In the unfortunate event you receive your items damaged or faulty, you are entitled to a replacement or a full refund, in accordance with the Australian ACCC regulations. You can find the Australian regulations “Repair, Replace or Refund" here: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#repair-replacement-or-refund
Due to the nature of our business, we can not cancel orders once made. All orders are final at time of checkout.
Please contact us by email at email@example.com should you have any concerns.