Processing & Shipping Policy
AUSTRALIAN PROCESSING & SHIPPING
** 3/08/2020 Processing times for retail orders extended to 7 - 10 businesses days due to high demand. Apologies and thank you for your patience.
** Please note: Australia Post are experiencing extensive workloads due to Covid -19. Please be patient when waiting for parcels. You can check the progress of your parcel on line at Australia Post. Your tracking number is emailed to you when your items are posted (check your spam folder).
From 1st March 2020, all headwear (scrunchies, hair twists, headbands, top knots etc) will be lovingly handmade to order ~ unless stated otherwise available immediately. Processing time is 1-4 business days. Postage is then added onto this time. If you need your items quicker, please email us at firstname.lastname@example.org
All orders are carefully and stylishly packed into Gift Boxes. All packaging can be reused and we encourage you to reuse and recycle. Boxes are then sent in Australia Post Bags/sachets so your items are protected from the elements.
Flat rate shipping of $9 within Australia, using Australia Post including tracking. Tracking number sent in dispatch email. Please ensue your email and contact details are up to date and check your spam/junk folders for tracking number email. FREE TRACKED POST OVER $70 ~ Aus Only. No code needed.
Please allow up to 7 business days for regular post/mail to arrive. Please email us at email@example.com if you would like your items faster and express posted. Fees will apply for express post service as per Australia Post.
FREE LOCAL PICK UP/DROP OFF - LANGWARRIN VICTORIA 3910. Use code "LOCALQUEENS" at checkout to waive postage cost. I will then email you to arrange time. **Edit: As of 30th March, local pick ups have been suspended until further notice due to Covid 19 level 3 restrictions. Sorry for the inconvenience.
Scrunchie Queens can not be responsible for lost or delayed shipping, as this is out of our control. Allow extra time for Public Holidays & holiday seasons. Please email us at firstname.lastname@example.org if any issues arise and we will help as much as we can.
^^ Please note. As of 8th April, Australia Post has implemented a number of restrictions to overseas shipping due to the impact of Covid 19. Due to limited international flights and suspended services - we will have to postpone international orders until further notice. Sorry for the inconvenience. Stay safe.
YES! We ship international! We use Australia Post STANDARD International Post Sachets. Tracking number will be sent upon postage. Delivery time depends on your country. These are standard post - if you would like it quicker, please email us for shipping rate. Scrunchie Queens is not responsible for any taxes, duties or fees upon arrival in your country.